Firstly, ensure that you enter the correct username or phone number. If you enter your phone number, you should enter your primary phone number, including country code. In most countries, you should skip the “0” in the beginning of your number. For example, if your phone number is 0123456789 and your country code is 44, you should enter 44123456789.
Secondly, you need to enter the correct password. If you have forgotten your password, you can reset your password as follows:
- Click on “Forgot your password?” on the Log in page.
- Enter your primary phone number including country code (example: 46701234567), or enter your email address (note: you can reset your password via email only if you have verified your email address). Click on “Submit”.
- If you enter your primary phone number, you will receive a verification code via SMS. Enter the code in the app and follow the instructions.
- If you enter a verified email address, you will receive an email with a link. Open your email program and open the email received from Spincontact (it may take a few minutes). If you cannot find the email after a few minutes, check your spam filter or junk email. Click on the link in the email and follow the instructions.